Privacy Policy

We collect account and contact details, profile information, trip requests and history, pickup and destination data, precise location needed for rides, device and app diagnostics, support communications, and safety information you choose to provide.

Card details are handled by our payment processor. MyCabby receives payment tokens, authorization results, transaction identifiers, amounts, and payment status rather than storing complete card numbers.

We use information to create and secure accounts, connect riders with drivers, calculate routes and fares, process authorizations, ride payments, tips and refunds, provide live trip features, send service notifications, respond to support requests, operate safety tools, prevent fraud, comply with law, and improve reliability.

Trip details are shared with the matched rider or driver as needed to provide the ride. Information may also be shared with providers that support payments, maps, hosting, communications, analytics, and customer support; with emergency contacts when a user activates a sharing or safety feature; and with authorities when required by law or necessary to protect safety and rights.

Location is used to select pickup points, match nearby drivers, display live trip progress, calculate distance and fare, and support safety features. Device permissions control whether location is available. Some ride functions cannot work correctly without location access.

We keep information for as long as reasonably needed to provide the service, resolve disputes, maintain transaction and safety records, prevent abuse, and meet legal obligations. We use administrative and technical safeguards, but no transmission or storage system can be guaranteed completely secure.

You can update profile information, manage location and notification permissions on your device, manage saved payment methods, and request account deletion from the app. Depending on applicable law, you may also request access, correction, deletion, or a copy of personal information. Submit requests through the in-app Help Center.

MyCabby is not intended for children who cannot legally agree to these terms. We may update this policy as the service or legal requirements change. The published effective date identifies the latest version.

For privacy questions or requests, open Profile > Contact Us in the MyCabby app and submit a support ticket.