Terms & Conditions

MyCabby provides technology that helps riders request transportation from available drivers. Drivers provide transportation services and are responsible for operating their vehicles safely and lawfully. Availability, pickup times, routes, and arrival estimates can change because of traffic, weather, demand, connectivity, and other conditions.

You must provide accurate information, maintain the security of your account, and use the service only where you are legally permitted to do so. You are responsible for activity performed through your account and must notify support if you suspect unauthorized access.

Before a ride, the app displays an estimated fare based on the proposed route, time, ride type, fees, and available discounts. The final fare may change when actual distance, duration, waiting time, tolls, stops, or other disclosed charges differ.

A temporary card authorization may be placed before matching or starting a ride. The ride payment is captured when the trip is completed. Optional tips may be charged separately. Banks determine when unused authorized amounts are released.

You may cancel through the app. A disclosed cancellation or waiting fee may apply depending on timing and trip status. Refund and charge questions must be submitted through the Help Center with the relevant trip and transaction details.

Users must treat others respectfully, follow applicable law, avoid fraud or misuse, and refrain from conduct that threatens safety. Riders must use appropriate restraints and follow reasonable safety instructions. In an immediate emergency, contact 911 before using in-app support.

The service may depend on maps, payment processors, mobile networks, app stores, and other providers. MyCabby may update, suspend, or discontinue features and cannot guarantee uninterrupted availability or a particular driver or ride.

MyCabby may investigate activity and restrict or close accounts when reasonably necessary for safety, fraud prevention, nonpayment, violation of these terms, or legal compliance. Users may request account deletion from the app, subject to records that must be retained.

To the extent permitted by applicable law, each user is responsible for their own conduct and for losses caused by violating these terms. Nothing in these terms excludes rights or remedies that cannot legally be excluded. Contact support first so we can review and attempt to resolve a concern.

We may update these terms when the service or legal requirements change. Continued use after updated terms become effective constitutes acceptance where permitted by law. Questions can be submitted through Profile > Contact Us in the MyCabby app.